We would love for you to be completely happy with your CHEYMA clothes but if something isn’t quite right, simply return the item to us in saleable condition, never worn, unstained, clean and fresh with tag on.
Our exchange policy requires a return request to be submitted to: firstname.lastname@example.org providing order number and reason for return within 72 hours from the time merchandise reception. Once return request has been reviewed and approved, we will ask you to send back the above mentioned item within 21 days of receiving the order.
If 21 days have gone by since your purchase, unfortunately we cannot offer you an exchange.
Please note that all returns fees will be at the customer’s charge.
Please note that no refund is possible. If you would like to return your product without getting another one, a CHEYMA Gift Card will be sent in exchange, holding the amount of the item purchased and returned.
Need to return something? Please remember the three golden rules:
Return items within 21 days: Return your order within 21 days of the receive date. We cannot accept returns beyond this time frame and will return them to you.
Return items in the condition you received them: All items need to be returned unworn, unwashed and undamaged. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you.
Keep the tags on: All CHEYMA items have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will be sent back to you.